New AIRS Upgrade Now Available

On behalf of the New York State Department of Health, AIDS Institute, Netsmart Technologies is announcing the AIRS Upgrade to Version 9.1.293 is now available for download from the Netsmart Customer Support website:
( https://airs.freshdesk.com ).

ALL agencies using AIRS must run the most recent version of the software.

Following the AIRS upgrade process, all agencies must run the Utilities upgrade. 

Note: This upgrade is required for the 2025 RSR. Ryan White funded agencies must apply this upgrade ASAP!

Included in this upgrade are improvements, fixes, and changes including the following items:   

• Client names and street address fields now prevent entry of most special characters.

• Doxy-PEP has been moved to its own Drug Regimen type called STI-PEP.  

• Harm Reduction service category has added SDOH services.

• Legal Services service category added a required field “Case Priority”.

• CTR Rapid Testing now requires reporting “Confirmatory Sample Provided”.

• Additional tables are added to extracts to help with technical support.

• Utilities upgrade is included (Update Instructions document

See the Release Notes to v9.2.293 for full details.

Upgrade Installation Instructions:

• 1) Log into Netsmart Technologies' Customer Support:  https://airs.freshdesk.com -- A login and password is required.

   If you do not know your login, please contact: AIRS Support, supportairs@ntst.com
  
  2) From the Solutions Menu -> AIRS Knowledge Base ->AIRS Release Packages 
  
  3) Locate/download the following files:

• AIRSvu9_1_293_00025.zip

(This is the version upgrade file.)

• · AIRS v9.1.293 Upgrade Instructions (UpgInstruct91293.pdf)

(This document will detail the steps necessary to upgrade to version v9.1.293.) 

• · Release Notes to AIRS v9.1.293 upgrade package (Release Notes_v91293.pdf)

(Contains v9.1.293 Release Notes complete with detailed descriptions of additions, changes, and corrections)
Please print/read the upgrade instructions. (UpgInstruct91293.pdf)
This document will provide you step by step instructions to successfully install this upgrade.  
We ask that you send the upgrade confirmation to Netsmart Technologies to let us know that you have successfully upgraded your system.  Confirmations printed to PDF can be sent in as support tickets to http://airs.freshdesk.com.
If you have questions, or need to report an issue, please contact us at:

Netsmart Technologies  AIRS Support 
Email: supportairs@ntst.com

Phone: (212) 727-8342 Option #1